Refunds, Returns & Exchanges

The short version

Most orders are final sale. Craftigure does not accept returns or refunds for change of mind, unused magnets, wrong quantity ordered by mistake, or dissatisfaction with how a photo looks when the issue comes from the original image.

If a magnet has a clear production defect, arrives damaged from shipping, or does not match what you ordered because of an error on Craftigure's side, contact Craftigure promptly. Every request is reviewed for a fair remedy — often by replacing the affected magnets.

If anything feels off with your order, please reach out. Craftigure is a small studio and always looks to resolve problems where reasonably possible.

Custom products are final sale

Craftigure products are made to order for you. Once production begins, materials and labour are committed to your specific photos and cannot be reused for another customer.

• No returns for change of mind after an order is placed or shipped
• No refunds because you ordered the wrong quantity, product, or set size
• No exchanges for a different photo, crop, or design preference after production
• No refunds for colour or sharpness differences that come from low-resolution, blurry, dark, or heavily filtered photos you uploaded
• Screen colours can differ from printed colours; reasonable print variation is expected and not a defect

When Craftigure will help

Please contact Craftigure within 7 days of delivery (or within 7 days of the expected delivery date if your package appears lost). Later requests may still be considered in exceptional cases, but the review window helps resolve issues while details are fresh.

• Manufacturing defects — for example peeling, major print flaws, or magnetic backing that fails under normal indoor use shortly after delivery
• Shipping damage — magnets that arrive bent, cracked, or otherwise damaged in transit (clear photos of the magnets and packaging help)
• Production error — wrong quantity shipped relative to your paid order, or an obvious mix-up caused by Craftigure

How approved requests are resolved

If a covered issue is confirmed, Craftigure chooses a fair remedy based on the situation. In practice, affected magnets are usually replaced first. A partial refund, store credit, or refund for only the defective items may be offered instead when replacement is not practical.

Approval and the form of compensation are at Craftigure’s discretion. A past replacement or goodwill gesture does not guarantee the same outcome on every future request.

What is not covered

• Normal wear after use, or damage from dropping, outdoor exposure, or misuse
• Issues reported long after delivery without supporting detail, unless Craftigure agrees there are exceptional circumstances
• Preference changes, gift recipient reactions, or “I thought it would look different” when production matches the photos and order details provided
• Delays caused by carriers after the package has left Craftigure's studio, except where Craftigure chooses to help as a goodwill measure

How to request a review

Email info@craftigure.com with:

• Your order number and full name used at checkout
• A short description of the issue
• Clear photos of the affected magnets (and packaging, if the issue is shipping damage)

Craftigure aims to reply within a few business days. Please do not return products unless asked — unauthorized returns may not be refunded.

Craftigure's approach as a small studio

Craftigure is a home-based Canadian business and cares about every order. When a real problem shows up, Craftigure looks for a reasonable way to compensate — often by replacing the magnets that were affected.

That care is part of how Craftigure works, but it is offered case by case. This policy is the baseline: custom work is generally non-returnable, and free replacements or refunds are reserved for covered issues that can be verified.

Shipping on replacements

If Craftigure replaces magnets because of a covered defect or studio error, replacement shipping within Canada is covered. Change-of-mind and non-covered requests are not eligible for free return or replacement shipping.

Policy updates

This policy may be updated from time to time. The version on this page applies to orders placed on or after the “Last updated” date above.